Working with TC...

Setting precedents is very important in any business. Let your clients know what to expect and they will. Don't and they will set their own expectations, and most likely, end up disappointed. Here's what to expect from TC:

• Marketing and Design require a lot of thought and preparation. That means sometimes we don't answer our phones when we are in the middle of creation. Leave a message, we will get back to you. (or better yet...email us!)
• We are a company that loves to use technology to its benefit. To us, phones are sometimes not the best means of communication. We prefer email. If you're not as technologically driven, or if you want to talk on the phone to someone 3 times a week, please consider this before you hire us.
• Design conception & creation take time. Assume a minimum turnaround time of 2 weeks to one month for custom work. Plus, add on some time for your revisions. We promise, it will be worth the wait :)
• Payment for printing jobs is required upon ordering. Payment must clear account before shipment.
• Down payments are required for jobs over $100. Work will begin once payment has been received and cleared our account.
• We invoice once a month or at the completion of a job, whichever comes sooner. Payment is due upon receipt. There is a returned check fee of $25 and a 15% interest charge on the amount due, compounded monthly, on any unpaid balances.